Frequently Asked Questions
Everything you need to know about shopping with Joe Store.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to start your process.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring your favorite garment at home and comparing it to our specifications for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are your materials sustainably sourced?
At Joe Store, we prioritize ethical manufacturing. Over 60% of our current collection is made from organic cotton or recycled polyester to reduce our environmental footprint.